Returns & Refunds
offers a 30-day money-back guarantee as a form of assurance!
HOW TO CLAIM YOUR MONEY BACK:
1. sharing your review and money-back request. Items sent back to us without first requesting a return will not be accepted.
2. Once approved, return the product (in its original packaging) via a trackable mail service 30 days from the date of delivery to the address provided by our customer care representative.
3. Incomplete, indecipherable or illegible claims will be deemed invalid.
4. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.
A product must be returned in order for a refund to take place, even if it has been used in its entirety.
INTERNATIONAL REFUND POLICY (OUTSIDE OF THE USA)
“International” is defined as any and all countries outside of the United States of America.
All international sales are final and are under no circumstance eligible for a refund.
Partial refunds will be determined on an individual basis. INTERNATIONAL RETURNS POLICY (OUTSIDE OF THE USA)
All sales are final on all international sales and no returns will be considered.
Stolen/Lost packages are deemed the customer's responsibility (unless insured shipping is purchased) and damaged packages are the only packages that will be re-shipped.
ORDER CANCELLATION
Orders canceled prior to fulfillment are entitled to a full refund.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right. Please note that we are not responsible for damages that occur after the item has been delivered or during any subsequent handling or usage.
BAD ADDRESSES
In the event that we are unable to process your order due to a bad address, we will attempt to contact you multiple times for an accurate address. If we do not receive a response within a reasonable time frame, we reserve the right to hold your product until we receive a response. FAILED DELIVERIES
Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
Restrictions:
Orders canceled prior to fulfillment are entitled to a full refund.
We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.
Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
Packages lost by the shipping carrier are not eligible for a refund. In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.
If a product is damaged within transit, will reship it at no additional cost. will not refund an order if it is stolen or lost in transit (unless insured shipping is purchased).
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly about where the package was left.
Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, is not responsible for redirecting the shipment to the correct address or bearing the cost of changing an address mid-transit.
HOW TO CLAIM YOUR MONEY BACK:
1. sharing your review and money-back request. Items sent back to us without first requesting a return will not be accepted.
2. Once approved, return the product (in its original packaging) via a trackable mail service 30 days from the date of delivery to the address provided by our customer care representative.
3. Incomplete, indecipherable or illegible claims will be deemed invalid.
4. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.
A product must be returned in order for a refund to take place, even if it has been used in its entirety.
INTERNATIONAL REFUND POLICY (OUTSIDE OF THE USA)
“International” is defined as any and all countries outside of the United States of America.
All international sales are final and are under no circumstance eligible for a refund.
Partial refunds will be determined on an individual basis. INTERNATIONAL RETURNS POLICY (OUTSIDE OF THE USA)
All sales are final on all international sales and no returns will be considered.
Stolen/Lost packages are deemed the customer's responsibility (unless insured shipping is purchased) and damaged packages are the only packages that will be re-shipped.
ORDER CANCELLATION
Orders canceled prior to fulfillment are entitled to a full refund.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right. Please note that we are not responsible for damages that occur after the item has been delivered or during any subsequent handling or usage.
BAD ADDRESSES
In the event that we are unable to process your order due to a bad address, we will attempt to contact you multiple times for an accurate address. If we do not receive a response within a reasonable time frame, we reserve the right to hold your product until we receive a response. FAILED DELIVERIES
Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
Restrictions:
Orders canceled prior to fulfillment are entitled to a full refund.
We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.
Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
Packages lost by the shipping carrier are not eligible for a refund. In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.
If a product is damaged within transit, will reship it at no additional cost. will not refund an order if it is stolen or lost in transit (unless insured shipping is purchased).
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly about where the package was left.
Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, is not responsible for redirecting the shipment to the correct address or bearing the cost of changing an address mid-transit.